Shipping Policy

Last updated: May 1, 2026

This policy describes the shipping methods, timelines, and conditions for orders placed on our e-commerce website.

We do our best to ensure an efficient, safe, and transparent shipping process. The timelines indicated are estimates and may vary depending on the destination, product availability, order preparation times, and circumstances beyond our direct control.

Order Preparation

Orders are processed after payment confirmation and product availability checks.

Order preparation, including quality control before shipment, takes approximately 7 business days on average.

Preparation times may vary depending on the type of product, availability in our warehouses or at our official partners’ warehouses, and the volume of orders received.

If one or more items require longer preparation times, the customer will be informed by email at the address provided during checkout.

Shipping Times and Methods

For both domestic and international shipments, we select fast, reliable, and secure shipping services in order to provide the best possible customer experience.

Delivery times vary depending on the destination country, the selected shipping service, and the carrier appointed for the shipment.

For shipments within Italy, delivery generally takes place within a few business days from the moment the order is handed over to the carrier.

For international shipments, delivery times may be longer and may vary depending on the destination, logistics procedures, and any checks carried out by the competent authorities.

Shipping Costs

Shipping costs are calculated and displayed at checkout before the order is confirmed.

The final cost may vary depending on the destination, weight, parcel volume, order value, and selected shipping method.

VAT, Duties and Customs Charges

The product prices displayed on the website include VAT and any applicable customs duties, which remain at our expense unless otherwise expressly stated during checkout.

Therefore, the customer will not be required to pay additional costs for VAT or customs duties already included in the product price.

Any costs not directly related to VAT or customs duties, or charges applied by third parties for reasons beyond our control, may remain the responsibility of the customer where applicable.

Shipment Tracking

Once the order has been shipped, the customer will receive an email with the shipment tracking information, allowing them to monitor the fulfilment and delivery status.

Tracking information may not be immediately active and may take a few hours to be updated by the carrier.

Shipping Address

The customer is responsible for providing a complete, accurate, and up-to-date shipping address at the time of purchase.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

If a parcel is returned to the sender due to an incorrect address, failed collection, absence of the recipient, or other reasons attributable to the customer, any costs for reshipment, storage, or return may be charged to the customer.

Order Delivery

Upon delivery, the customer is invited to check the integrity of the parcel before accepting it.

If the parcel appears visibly damaged, tampered with, or opened, the customer is invited to accept the delivery with reservation, where possible, and to contact us promptly at info@superarchive.com, attaching photographs of the parcel and the products received.

Any delivery issues must be reported as soon as possible, so that we can carry out the necessary checks with the carrier.

Delays or Failed Delivery

Delivery delays may occur for reasons beyond our direct control, including, by way of example, adverse weather conditions, strikes, customs checks, peak-season periods, carrier logistics issues, or force majeure events.

In the event of a significant delay or failed delivery, the customer may contact us at info@superarchive.com, indicating the order number, so that we can carry out the necessary checks.

Shipping Restrictions

Some products may not be available for shipment to certain destinations due to logistics, regulatory, or customs restrictions.

If it is not possible to ship an order to the address provided, the customer will be contacted and, if necessary, the order may be modified, cancelled, or refunded.

Questions

For any questions about our shipping methods, please contact us by email at info@superarchive.com.