You can edit and/or verify your account information in your personal account area.
If you wish to change the email address you provided during registration, please contact us using the form at the bottom of this page.

You can change your communication preferences in your personal account. Select the cities (or “online” for virtual events) you want, then click “Save Changes.” You'll receive invitations only for the cities you've selected.

By selecting your interests in your personal profile, you'll be among the first to receive invitations to events that best match your selections.

Exchanges and/or returns are not permitted for in-person events. Some items may be samples or have minor defects and are sold on an “as-is” basis; therefore, we ask that you inspect the products carefully before purchasing.

Since we work directly with the brands, the rules may vary depending on the event. You can always arrive “late” relative to the start time of your reserved slot, as long as your arrival is within the time frame of your reservation—but never early.

The private pass is non-transferable and valid for one person only. If you'd like to invite someone to the event, use the “Invite a Friend” button on the event page or in the “My Reservations” section; this way, your guest will receive the invitation and can reserve their spot.

Our private sales are organized in direct collaboration with the brands. You can view the calendar in the “Events” section, and by clicking on the sale you'd like to attend, you can reserve your time slot by selecting the day and time in the designated section.

We usually accept only card payments (debit or credit), but we recommend that you always check the event policy at the bottom of the access pass, which you’ll receive via email after booking.

You can request an invoice directly at the register before your purchases are scanned, by providing all the information needed to issue it:
- Company name or first and last name
- Full address
- VAT number or Tax ID number
- SDI recipient code (for electronic invoicing)
- PEC email address (if applicable)- Purchase reference.

For each purchase, you will automatically receive a receipt via email at the address associated with your account.

Orders are confirmed* and shipped within 14 business days of the purchase date. You will receive an email notification as soon as your package is ready for shipment, including the tracking number for your package.

* While preparing your order, we carefully check the quality of each item. If any item does not meet our standards, your order may be modified. In that case, you will receive a specific email indicating the defective item, and we will issue a refund for it.

To track your package, you can:
- Click on the tracking link provided in the notification email.
- Enter the tracking number provided on the carrier's website.

After multiple delivery attempts by the carrier, the order will automatically be
returned to the sender (Super Archive). Once we receive the package, we will proceed with the refund of the order, minus service costs; following, it will not be possible to arrange a new shipment.

Please contact us, including your order number and a description of the issue in the subject line. We evaluate each situation on a case-by-case basis to provide the best possible solution.

Please contact us with your order number and a description of the issue in the subject line, and attach photos of the shipping box, the packaging, the waybill, and the non-compliant item. We evaluate each situation on a case-by-case basis to provide the best possible solution.

Some orders or items may be modified or canceled during the quality control process prior to order confirmation and subsequent fulfillment. You will receive an email detailing the reason for the order not being fulfilled, and your refund will be processed immediately.

You can request a return within 14 calendar days of the order’s delivery date.
You are responsible for the return shipping costs, which will be communicated to you during the request process.

Please email us at info@superarchive.com or use the contact form at the bottom of this page, specifying: - Order number - Reason for the return - Items to be returned (please attach photos if possible).
From the date you receive the return label, you will have 5 business days to ship the package and send us proof of shipment; after that time, the return will be canceled.
The original shipping costs for the order are not refunded in the event of a return.

- Refund via the payment method used for the purchase
- Voucher redeemable on our website

You will receive an email notification once the refund has been processed.

In some cases, processing the refund may take longer than expected, especially if the returned package does not match the original return request. In these situations, we may need to conduct additional checks, which could delay the process.

- We accept the following payment methods: credit and debit cards, PayPal, and Google Pay. There are no additional fees associated with any of the payment methods we offer
.- We do not currently offer installment payment plans or financing options. We are working to introduce these options in the future.
- We process international payments in the same way as domestic payments, with no differences in the process or fees.

We use advanced security systems provided by Shopify and PayPal to protect your transactions. All payment information is encrypted and handled in accordance with the highest security standards.

To request an invoice, please contact us and provide all the information needed to issue the invoice:
- Company name or first and last name
- Full address
- VAT number or Tax ID number
- SDI recipient code (for electronic invoicing)
- Certified email (PEC) address (if applicable)
- Order number or purchase referenceFor each purchase, you will automatically receive a receipt via email at the address provided during checkout.